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    Privacy & Cookies

    Below we explain how we handle your personal data, why, and what your rights are.

    Privacy

    1. What personal data do we process?

    We process the following personal data:

    • First and last name
    • Address details
    • Phone number
    • Email address
    • Date of birth
    • Country of birth
    • Nationality
    • ID document, type, number, place, and date of birth
    • Date of arrival and departure
    • Number of people
    • Website browsing behavior, privacy-friendly (no IP addresses)

    2. Why do we process this personal data?

    We process personal data for the following purposes:

    • To register, administrate, and invoicing bookings
      We are required to inform the Portuguese authorities (SEF) about your stay as a tourist.
    • Contacting you
      We use various channels to contact you: phone, mail, email, Instagram, LinkedIn, and Facebook, for example. To make this possible, we process personal data.
    • Newsletters and mailings
      You can sign up for newsletters to stay informed. If you no longer wish to receive newsletters, you can unsubscribe in every email.
    • Improving our services
      To improve our services, we also keep personal data. For example, behavior on our website to analyze which pages are most visited or to see which newsletters are well-read.

    3. Rights of data subjects

    When we process your personal data, you have various rights:

    • Information and access:
      Of course, you can see which personal data we process about you. We are also happy to tell you more about how and why we process that data.
    • Rectification:
      Do you think we have incorrect data about you? Let us know, and we will adjust it.
    • Right to erasure:
      You can ask us to delete your data. Let us know, and we will remove it from our system.
    • Restriction:
      You can ask to temporarily restrict the processing of certain personal data. For example, because you believe the data is incorrect.
    • Objection:
      You can object to the processing of your personal data.
    • Portability:
      This is a new right under the GDPR to transfer your personal data. If you want to use this, please contact us.

    Additionally, you can also:

    • Withdraw consent:
      For example, for receiving newsletters or mailings, this is possible by unsubscribing at the bottom of each email. If you want to withdraw consent for another processing, you can contact us.

    4. Retention period

    We do not retain personal data longer than necessary for the purposes for which we collect your data.

    5. Processors

    We use processors to process personal data:

    • MyTourist, Elst, Netherlands for processing online bookings
    • Calculos & Virgulas, Alvor, Portugal for accounting and informing SEF
    • Siteground, Madrid, Spain for website hosting
    • Mailchimp, United States for newsletters
    • Google Analytics 4, United States for insights into visitor behavior to improve the website

    Furthermore, we only provide data to third parties if you have given permission.

    Cookies

    6. Cookies on the website

    We use cookies. Thanks to cookies, we can improve our website and provide you with relevant information. For example, we collect information about your website visit or through which device you view the website.

    7. Why do we place cookies?

    We use cookies to make the website work properly and securely. We also place cookies to collect information about your internet behaviour, to give you an optimal website experience and to learn how we can better tailor our website to your needs.

    Some cookies are necessary and are always set.

    These are functional cookies and necessary for a website to function. Among other things, they allow you to book.

    For placing non-essential cookies, we first ask for your permission. We use these cookies to see through which website or channel you came to our website, to show you relevant information, and to display content on other websites or channels.

    Choose your cookie setting. You can always change it here:

    • Functional cookies
      Functional cookies are cookies needed for the site to work well. Your permission is not required for these cookies.
    • Analytical cookies
      We also use cookies to analyze how many visits the website receives, with which browsers, on which pages, and to request feedback. This information helps us improve the website. We have set Google Analytics 4 to be privacy-friendly according to the guidelines of the Data Protection Authority.
    • Marketing cookies
      These cookies collect information about you and track your internet behavior. To show you more relevant content. This also includes videos, photos, and other content embedded on the website via YouTube, Facebook, Instagram, LinkedIn, Pinterest.

    9. Placed cookies

    WordPress

    Functional

    Usage

    Sharing data

    This data is not shared with third parties.

    Functional

    Name
    WP_PREFERENCES_USER_*
    Expiration
    persistent
    Function
    Store user preferences
    Name
    wpEmojiSettingsSupports
    Expiration
    session
    Function
    Store browser details
    Name
    wp-settings-*
    Expiration
    persistent
    Function
    Store user preferences
    Name
    wp-settings-time-*
    Expiration
    1 year
    Function
    Store user preferences
    Name
    wordpress_test_cookie
    Expiration
    session
    Function
    Read if cookies can be placed
    Name
    wordpress_logged_in_*
    Expiration
    persistent
    Function
    Store logged in users
    Name
    wp_lang
    Expiration
    session
    Function
    Store language settings

    Google Analytics

    Statistics

    Usage

    Sharing data

    This data is not shared with third parties.

    Statistics

    Name
    _ga
    Expiration
    2 years
    Function
    Store and count pageviews
    Name
    _ga_*
    Expiration
    1 year
    Function
    Store and count pageviews

    Stripe

    Functional

    Usage

    Sharing data

    This data is not shared with third parties.

    Functional

    Name
    __stripe_mid
    Expiration
    1 year
    Function
    Provide fraud prevention

    Complianz

    Functional

    Usage

    Sharing data

    This data is not shared with third parties. For more information, please read the Complianz Privacy Statement.

    Functional

    Name
    cmplz_consented_services
    Expiration
    365 days
    Function
    Store cookie consent preferences
    Name
    cmplz_functional
    Expiration
    365 days
    Function
    Store cookie consent preferences
    Name
    cmplz_policy_id
    Expiration
    365 days
    Function
    Store accepted cookie policy ID
    Name
    cmplz_marketing
    Expiration
    365 days
    Function
    Store cookie consent preferences
    Name
    cmplz_statistics
    Expiration
    365 days
    Function
    Store cookie consent preferences
    Name
    cmplz_preferences
    Expiration
    365 days
    Function
    Store cookie consent preferences
    Name
    cmplz_banner-status
    Expiration
    365 days
    Function
    Store if the cookie banner has been dismissed

    Facebook

    Marketing, Functional

    Usage

    We use Facebook for display of recent social posts and/or social share buttons. Read more about Facebook

    Sharing data

    For more information, please read the Facebook Privacy Statement.

    Marketing

    Name
    _fbp
    Expiration
    3 months
    Function
    Store and track visits across websites
    Name
    _fbc
    Expiration
    2 years
    Function
    Store last visit
    Name
    fbm*
    Expiration
    1 year
    Function
    Store account details
    Name
    xs
    Expiration
    3 months
    Function
    Store a unique session ID
    Name
    fr
    Expiration
    3 months
    Function
    Provide ad delivery or retargeting
    Name
    act
    Expiration
    90 days
    Function
    Store logged in users
    Name
    datr
    Expiration
    2 years
    Function
    Provide fraud prevention
    Name
    c_user
    Expiration
    30 days
    Function
    Store a unique user ID
    Name
    sb
    Expiration
    2 years
    Function
    Store browser details
    Name
    *_fbm_
    Expiration
    1 year
    Function
    Store account details

    Functional

    Name
    wd
    Expiration
    1 week
    Function
    Read screen resolution
    Name
    csm
    Expiration
    90 days
    Function
    Provide fraud prevention
    Name
    actppresence
    Expiration
    session
    Function
    Store and track if the browser tab is active

    Google Adsense

    Marketing

    Usage

    Sharing data

    This data is not shared with third parties.

    Marketing

    Name
    _gcl_au
    Expiration
    persistent
    Function
    Store and track conversions

    WP Google Maps

    Functional

    Usage

    Sharing data

    This data is not shared with third parties.

    Functional

    Name
    wpgmza-api-consent-given
    Expiration
    1 year
    Function
    Store cookie consent preferences

    Google Fonts

    Marketing

    Usage

    We use Google Fonts for display of webfonts. Read more about Google Fonts

    Sharing data

    For more information, please read the Google Fonts Privacy Statement.

    Marketing

    Name
    Google Fonts API
    Expiration
    expires immediately
    Function
    Read user IP address

    Google Maps

    Marketing

    Usage

    We use Google Maps for maps display. Read more about Google Maps

    Sharing data

    For more information, please read the Google Maps Privacy Statement.

    Marketing

    Name
    Google Maps API
    Expiration
    expires immediately
    Function
    Read user IP address

    YouTube

    Marketing

    Usage

    We use YouTube for video display. Read more about YouTube

    Sharing data

    For more information, please read the YouTube Privacy Statement.

    Marketing

    Name
    GPS
    Expiration
    session
    Function
    Store location data
    Name
    VISITOR_INFO1_LIVE
    Expiration
    6 months
    Function
    Provide ad delivery or retargeting
    Name
    YSC
    Expiration
    session
    Function
    Store and track interaction
    Name
    PREF
    Expiration
    8 months
    Function
    Store user preferences

    LinkedIn

    Functional, Marketing, Statistics, Preferences

    Usage

    We use LinkedIn for display of recent social posts and/or social share buttons. Read more about LinkedIn

    Sharing data

    For more information, please read the LinkedIn Privacy Statement.

    Functional

    Name
    sdsc
    Expiration
    session
    Function
    Provide load balancing functionality
    Name
    li_gc
    Expiration
    6 months
    Function
    Store cookie consent preferences
    Name
    BizographicsOptOut
    Expiration
    10 years
    Function
    Store privacy preferences

    Marketing

    Name
    lms_ads
    Expiration
    30 days
    Function
    Store and track visits across websites
    Name
    _guid
    Expiration
    90 days
    Function
    Store and track a visitor's identity
    Name
    li-oatml
    Expiration
    1 month
    Function
    Provide ad delivery or retargeting
    Name
    li_sugr
    Expiration
    90 days
    Function
    Store and track a visitor's identity
    Name
    UserMatchHistory
    Expiration
    30 days
    Function
    Provide ad delivery or retargeting

    Statistics

    Name
    lms_analytics
    Expiration
    30 days
    Function
    Store and track a visitor's identity
    Name
    AnalyticsSyncHistory
    Expiration
    30 days
    Function
    Store and track visits across websites

    Preferences

    Name
    li_alerts
    Expiration
    1 year
    Function
    Store if a message has been shown
    Name
    bcookie
    Expiration
    1 year
    Function
    Store browser details
    Name
    lidc
    Expiration
    1 day
    Function
    Provide load balancing functionality
    Name
    bscookie
    Expiration
    1 year
    Function
    Store logged in users

    Miscellaneous

    Purpose pending investigation

    Usage

    Sharing data

    Sharing of data is pending investigation

    Purpose pending investigation

    Name
    tooltipPause
    Expiration
    Function
    Name
    _gcl_ls
    Expiration
    Function
    Name
    68ca1db1_wp_ai_studio_invalidation
    Expiration
    Function
    Name
    a3df552e_wp_ai_studio_token
    Expiration
    Function
    Name
    mytourist
    Expiration
    Function
    Name
    lastExternalReferrerTime
    Expiration
    Function
    Name
    *_state
    Expiration
    Function
    Name
    lastExternalReferrer
    Expiration
    Function
    Name
    formbricks-js
    Expiration
    Function
    Name
    a3df552e_wp_ai_studio_invalidation
    Expiration
    Function
    Name
    chatbase_anon_id
    Expiration
    Function
    Name
    *_mode
    Expiration
    Function
    Name
    googlesitekit_1.189.0_244dc7965ae891410f40a79adebc8192_modules::search-console::searchanalytics::56c
    Expiration
    Function
    Name
    wp_consent_statistics-anonymous
    Expiration
    Function
    Name
    wp_consent_marketing
    Expiration
    Function
    Name
    wp_consent_statistics
    Expiration
    Function
    Name
    wp_consent_preferences
    Expiration
    Function

    10. Questions and more information?

    Do you have questions about Privacy and Cookies? Let us know via our contact details on the website.